Assessor Resource

PSPGSD409A
Deal with incorrect payments and debts

Assessment tool

Version 1.0
Issue Date: May 2024


Not applicable.

This unit covers detection and investigation of incorrect payments and debts and strategies to deal with them. It includes preventing or minimising debt, investigating payments and debts and negotiating repayments.

In practice, dealing with incorrect payments and debts may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, using government processes, working with diversity, gathering and analysing information, etc.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV402B Deliver and monitor service to clients

PSPGOV406B Gather and analyse information

PSPGOV411A Deal with conflict

PSPGOV412A Use advanced workplace communication strategies

PSPGOV417A Identify and treat risks

PSPGOV422A Apply government processes

PSPGSD404A Administer delivery of financial and other benefits

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPOHS401B Implement workplace safety procedures and programs

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

incorrect payments and debts dealt with in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to relating to benefits, payments and debt recovery

examples of repayment schedules for a range of circumstances

case studies and workplace scenarios to capture the range of situations likely to be encountered when dealing with incorrect payments and debts

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when dealing with incorrect payments and debts, including coping with difficulties, irregularities and breakdowns in routine

incorrect payments and debts dealt with in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to benefits, payments and debt recovery

recoverable debts

payment strategy options

fraud control principles

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environmental requirements in the context of dealing with incorrect payments and debts

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to payments, benefits, debt recovery and fraud control

applying mathematical techniques for developing payment strategies

communicating with diverse clients including consulting, negotiating, interviewing and dealing with conflict

responding to diversity, including gender and disability

applying procedures relating to occupational health and safety and environmental issues in the context of debt recovery

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Legislation may include:

Social Security Act 1991

Social Security Administration Act 1999

Social Security International Agreements Act 1999

Australian Public Services Act 1999

Family Assistance Act 1999

Family Assistance Administration Act 1999

Student Assistance Act

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Systems and procedures are implemented to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation. 
Sources of incorrect payments or causes of debt are investigated and processes or procedures reviewed. 
Risks and penalties associated with fraud and default are communicated to the team and service recipients to deter overpayments. 
Incorrect payments and recoverable debts are identified promptly and corrective actions are recorded. 
Legislation is researched to guarantee its correct application to outstanding debts. 
Service delivery records are reviewed to identify under- and over-payments. 
Personal details and relevant information about recipients' circumstances and environment are confirmed, within established guidelines. 
Repayment strategies are negotiated that are mutually acceptable and meet legislative and policy requirements. 
Repayments are monitored to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance to ensure a satisfactory outcome. 

Forms

Assessment Cover Sheet

PSPGSD409A - Deal with incorrect payments and debts
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGSD409A - Deal with incorrect payments and debts

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: